Reference

relaxtoto Privacy Policy for Indonesia

Our Privacy Policy explains what we collect when you open an account, sign in from a mobile browser, or check DANA, OVO, GoPay and QRIS records.

Account dataWallet recordsCookie choicesAccess requests
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PRIVACY HELP DESK

Get Privacy Help Near Your Account

A clear support route matters when you want to ask about the Privacy Policy or correct account data.

Account data request Ask us to confirm, correct, or explain personal details linked to your account. Include your registered phone number so we can verify the request before discussing records.
Wallet privacy check For DANA, OVO, GoPay or QRIS questions, send the relevant receipt or reference through support. We use the payment trail only to identify the status and respond.
Login access concern If a mobile browser sign-in or phone verification raises a privacy concern, tell us the device path and time. We can review the account event without needing your password.
DATA CONTROL

What We Do With Your Account Data

We keep this policy practical: each data category has a reason connected to account access, security, support, or payment reconciliation.

Account information

We may store your name, phone number, login details and verification status to create the account, confirm access, answer support requests and protect the account from unauthorised sign-ins.

Device and browser signals

When you sign in through a mobile browser, we may record browser type, device signals, session time and security events. These details help us identify unusual access without reading unrelated device content.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can be retained to match a receipt with your account status. We do not need your wallet password for that check.

Cookies and preferences

Cookies and similar session tools can keep sign-in steps working, remember selected settings and help us identify repeated security events. You can adjust browser cookie controls, though some account steps may then fail.

Security and retention

We restrict account records to people and systems that need them for access, payment checks or support. We retain records for as long as needed for those purposes and applicable legal duties.

Changes and contact

To request a correction, copy, explanation or deletion review, contact support through the channel shown on relaxtoto. We may verify your identity first, then confirm what action is available.

Privacy Policy Answers Before Account Access

These Privacy Policy answers cover the questions we expect you to ask before opening an account or checking a wallet status. They explain account records, mobile access, cookies, payment references and requests to change stored data. If your situation is not covered, contact our support desk through the route displayed on relaxtoto and avoid sending passwords or full wallet credentials.

The Privacy Policy covers data collected during account creation, phone verification, mobile sign-in, support contact, lobby access and payment status checks. It also explains cookies, security controls, retention and requests about your records.

We use your phone number to create and identify your account, complete phone verification before account access, answer account requests and help detect unusual sign-in activity. We do not ask for your phone password.

Yes. The Privacy Policy covers payment references and receipts used to match DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity with your account. Wallet passwords are not needed for this matching step.

A mobile session may create records such as browser type, device signals, session time, IP-related security data and login events. We use these signals for account protection and do not read unrelated files on your device.

Contact the support channel shown on relaxtoto and state whether you want a correction, access copy, explanation or deletion review. We may verify your identity before discussing or changing account records.

We keep each record for as long as it supports account security, payment reconciliation, support handling or applicable legal duties. The period can differ by record type, and support can explain the relevant category.

You can adjust cookie controls in your browser. Some cookies support sign-in, verification and session security, so refusing them may prevent parts of the account path from working. Contact support if you need help.

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